Privacy Policy

Last Updated: January 6, 2025

At Eladio Castellanos / Su Agente de Seguros, we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website www.eladiocastellanos.com and our services.

1. Information We Collect

Information You Provide:

  • Full name

  • Phone number

  • Email address

  • Additional details shared via forms or inquiries

Automatically Collected Information:

  • IP address

  • Browser and device type

  • Pages visited on our website

  • Time spent and browsing patterns

Use of Cookies: We use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  1. Respond to Inquiries: Provide personalized advice and manage appointments.

  2. Communication: Send reminders, notifications, and updates related to our services.

  3. Improve Services: Analyze website data to optimize your experience.

  4. Legal Compliance: Fulfill legal and regulatory obligations.

3. Consent for Communications

By providing your phone number or email:

  • You agree to receive text messages and emails related solely to your appointments or inquiries.

  • You can opt out of messages at any time by replying "STOP" to SMS or unsubscribing from emails.

Example of a message you might receive:

"Reminder: Your appointment with Eladio Castellanos is scheduled for [date] at [time]. Reply 'STOP' to unsubscribe."

4. Sharing Information with Third Parties

We only share your information in the following cases:

  1. Service Providers:
    We work with trusted platforms (e.g., RingCentral for messaging and Calendly for appointment scheduling) under strict confidentiality agreements.

  2. Legal Compliance:
    When required by law or in response to government or court requests.

5. Information Security

We implement technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. While we strive to safeguard your data, no system is entirely secure.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data.

  • Rectify: Correct inaccurate or incomplete information.

  • Delete: Request the deletion of your data unless legally required to retain it.

  • Object: Restrict the use of your information for specific purposes, such as marketing.

  • Withdraw Consent: Cancel your authorization for communications at any time.

To exercise your rights, contact us as detailed in Section 8.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

  • Address: 7222 Cermak Road, North Riverside, IL, 60546, United States

  • Phone: (708) 852-5344

  • Email: contacto@eladiocastellanos.com

9. Cookies

Our website uses cookies to collect data about your interaction with the site. You can manage or disable cookies in your browser settings.

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted with the latest update date.